Frequently Asked Questions

Q: How long will it take to receive my order

A: Our delivery dates can be found on our Shipping Dates page.


Q: How can I check the status of my order?

A: You can check the status of your order by logging into your account on PersonalizedMoms.com and clicking on "Order History". You will see the orders that you have placed as well as their status. You can only check the status of your order if you created an account when you placed your order. If you chose to skip account creation, you will not be able to log in to see the status of your order or track your order.


Q: Will I receive an email confirming my order?

A: After you have placed your order, you will receive an email notification from sales@personalizedmoms.com. If you do not receive this email, please check your spam folder and add sales@personalizedmoms.com to your address book to ensure delivery of your shipping notification.


Q: Will I receive a tracking number for my order?

A: Yes, you will receive a shipping notification that will contain a tracking number once your order has shipped. This email will be from sales@personalizedmoms.com, so be sure to add sales@personalizedmoms.com to your address book to ensure delivery.


Q: What do I do with damaged, defective or missing products?

A: All claims for damaged, defective or missing product(s) must be filed with Personalized Moms within three (3) days of receiving your order. Please contact sales@personalizedmoms.com or call 877-896-3079. Personalized Moms is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. A claim will need to be made with the shipping carrier before we can issue a replacement or a refund.


Q: How do I change or cancel my order?

A: You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us at sales@personalizedmoms.com or call 877-896-3079.


Q: Will I be charged a sales tax?

A: All orders shipped to destinations in the state of Ohio are charged a 6.75% sales tax. Orders shipped to destinations outside the state of Ohio will not be charged a sales tax.


Q: What are my payment options?

A: All of our payments are processed with PayPal. You can use Visa, MasterCard, American Express, Discover, or your PayPal account for payment. You do not have to have a PayPal account when paying with a credit card.