We ship via the United States Postal Service (USPS) and our shipping charges are based on the Real Time Rates (RTR) of USPS. Shipping charges are calculated by the weight and size of the product(s) being shipped and the location of the recipient. Personalized Moms is not involved in the calculation of shipping rates.
Once your order has shipped, you will receive a tracking number via email and if you created an account when you placed your order, you will be able to view your order status on personalizedmoms.com. You need to log in to your account and click on "Order History" under Account Options. If you choose not create an account when placing your order, you can track your package by visiting www.usps.com
Shipping is not refundable under any circumstances. If you receive your order and there is a mistake that requires an exchange, Personalized Moms will send you a pre-paid label to return the item and will send the replacement item at no cost to the customer.
We are not responsible for any damage to the product once it leaves our business. If you receive a damaged item, you must contact us within 3 business days of receipt of the shipment. Please save the box and, if needed, we will help you file a claim with the carrier. Please note that a claim can only be filed if you have the original packaging. Our liability is limited to replacement of the item, if available in time for your event. We do not issue refunds for damaged shipments unless we cannot replace the item.
If you enter an incorrect shipping address and the package is undeliverable, you refuse your package or fail to pick it up from the Postal Service and the package is returned to Personalized Moms, you are responsible for the shipping costs to re-send the package back to you.
Delivery dates for all of our products can be found below and on each product page by clicking on the link "When will I receive this product?". Orders that are guaranteed to arrive on a national holiday will be delivered by the day after the holiday.
We currently ship to the United States, Puerto Rico, Canada, Bahamas, the Virgin Islands, New Zealand and Australia. Orders shipping outside of the US are subject to customs, duties, taxes and brokerage fees. These fees are not included in the cost of shipping quoted on this website. Personalized Moms is not responsible for any customs, duties, taxes or brokerage fees. The receiver of the package will be billed separately from customs when your package arrives in the country.
Shipping Options and Delivery Dates
Need it sooner? Contact us at 877-896-3079 M-F 9-5 EST or email us!
|Shipping Option||Delivery Dates|
|Express Mail||Guaranteed delivery by Tue 5/28/2019*|
|Priority Mail||Guaranteed delivery by Thu 5/30/2019*|
|First Class Mail (Under 13 oz.)||Expected delivery by Mon 6/3/2019|
|International Express Mail**||Expected delivery by Wed 6/5/2019|
|International Priority Mail**||Expected delivery by Mon 6/10/2019|
|International First Class**||Expected delivery by Mon 6/17/2019|
*Guaranteed delivery dates only apply to orders shipped to the Contiguous United States.
**Orders shipping outside of the US are subject to customs, duties, taxes and brokerage fees. These fees are not included in the cost of shipping quoted on this website. Personalized Moms is not responsible for any customs, duties, taxes or brokerage fees. The receiver of the package will be billed separately from customs when your package arrives in the country.